Returns & Exchanges

We want you to be completely satisfied with your NewgateWorld home decor. If your purchase isn't the perfect fit for your space, you can return or exchange any item in its original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days.